Mint and Lily will provide a prepaid shipping label, though the customer is responsible for the fee for refunds. Then, the brand will contact you to determine whether your request has been approved or rejected. To start the return or exchange process, fill out the returns form. If it is defective, the brand will replace it at no additional cost. At this time, personalized items cannot be returned. Items must be unused and in original condition and packaging. ![]() Not sure which of the Mint and Lily rings is right for you? If you aren’t 100% satisfied with your non-personalized order, Mint and Lily offers 75 days for returns and exchanges.Īfter that period, items cannot be returned or exchanged. If your order contains multiple items, Mint and Lily will send you each item as they are ready, so you may receive multiple packages at different times.
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